We’re Here When You Need Us. 🌲
Have a question about a soleovo™ product? Need help with an order, shipping update, payment issue, or return request?
Our customer support team is ready to assist and help make your outdoor shopping experience simple and smooth.
Whether you’re preparing for your next adventure or need support after purchase, just send us a message. ⛺
GET IN TOUCH
Start Your Conversation Here
✉️ Customer Support Email
service@soleovo.com
For product questions, order assistance, delivery updates, returns, refunds, payment concerns, or general store inquiries, contact:
When contacting us about an existing order, please include:
✓ Order Number
✓ Checkout Email Address
✓ Product Name (if applicable)
✓ Brief Description of Your Request
Providing these details helps our team quickly understand your situation and provide better assistance.
NEED HELP WITH AN ORDER?
Already Purchased Outdoor Gear?
No worries.
If you need assistance with an existing order, please share the relevant details so our team can review your request more efficiently.
Helpful information includes:
Order number
Email used during checkout
Product name or item details
💬 Description of your question or issue
The more details you provide, the easier it is for us to help.
PRODUCT OR DELIVERY CONCERN?
Something Didn’t Arrive As Expected?
If your order arrives with an item that is:
please contact our support team before taking further action.
To help us review the situation, please provide:
📦 Order details
📝 Description of the issue
📸 Photos of the product or packaging
🎥 Video evidence when helpful
After reviewing the information, we will provide an appropriate solution, which may include:
✓ Reshipment
✓ Refund
✓ Return assistance
REQUESTING A RETURN?
Contact Us Before Sending Anything Back
Before returning a product, please reach out to our customer support team first.
Approved returns may need to be sent to a designated return location, which may differ from our registered business address.
⚠️ Please do not send packages directly to the company registration address unless our support team specifically provides that instruction.
Correct return destination
Return instructions
Next steps for your request
This helps ensure your package reaches the correct location.
SUPPORT RESPONSE
We’ll Review Every Request Carefully
Some questions can be answered quickly, while others may require additional confirmation with:
Our team will review the details and provide assistance as soon as possible.
Thank you for your patience and understanding. 🤍
BEFORE CONTACTING US
A Little Information Goes a Long Way
For a smoother support experience, remember to include:
Order Number · Email Address · Product Details · Your Question
Clear information helps our team better understand your request and provide a faster response.
soleovo™ BUSINESS INFORMATION
Room B632, Huazhong University of Science and Technology Shenzhen Industry-University-Research Base Building, No. 9 Yuexing 3rd Road, Gaoxinqu Community, Yuehai Subdistrict, Nanshan District, Shenzhen City