Simple, Secure & Clear Shopping 🌲
Found the outdoor gear you need? ⛺ Great!
At soleovo™, we aim to make checkout simple and transparent.
This guide explains payment methods, order totals, transaction verification, discount codes, and support options when you need assistance.
AVAILABLE PAYMENT METHODS
How can I complete my purchase?
Available payment options will be displayed directly during checkout.
The payment methods shown may vary depending on:
Location
Currency settings
Device or checkout environment
Payment provider availability
Available transaction services
Simply select from the options provided before confirming your order.
PAYMENT VERIFICATION
Why might my payment need approval?
Sometimes transactions require additional security checks before completion.
Orders may go through:
Payment authorization
Transaction verification
Fraud-prevention screening
Your bank, card issuer, or payment provider may also:
→ Request additional authentication
→ Decline or restrict a transaction
→ Place a temporary authorization hold
→ Ask you to confirm the purchase
These verification decisions are managed by the applicable financial institution or payment provider.
IS CHECKOUT SAFE?
Protecting your payment information matters.
soleovo™ checkout is processed through Shopify and applicable payment providers, using security measures designed to help protect transaction information.
🔒 soleovo™ does not store complete credit or debit card numbers on its own systems.
Payment details are handled through the applicable checkout infrastructure and payment services rather than being independently stored by us.
REVIEW YOUR ORDER BEFORE PAYING
Know your total before completing checkout.
Before submitting payment, checkout will display the applicable purchase details, which may include:
Product price
Shipping charges
Applicable taxes
Eligible discounts
Final order total
Please review your order summary carefully before completing your purchase.
Prices will appear in the currency shown during checkout.
CURRENCY & BANK FEES
Additional charges from your provider
Depending on your payment method and financial institution, your bank or payment provider may apply separate fees, such as:
These charges are determined by your financial institution and are separate from charges applied by soleovo™.
PROMOTIONS & DISCOUNT CODES
Using an offer before checkout
If you have a valid promotional code, please apply it before completing payment so you can confirm whether the discount has been successfully added.
Eligibility requirements
Expiration dates
Minimum purchase amounts
Product restrictions
Usage limitations
Offer-specific terms
The conditions shown with each promotion determine how the offer applies.
PAYMENT ISSUE?
Need help with checkout?
If you experience a payment issue or have questions about a transaction, please contact our customer support team.
For existing orders, please include your:
🧾 Order Number
📧 Checkout Email Address
💬 Description of the issue
This helps us review your request more efficiently.
Customer Care
📧
service@soleovo.com
Our team can assist with:
💳 Checkout questions
🧾 Payment concerns
🎟️ Discount code issues
📦 Order-related questions
🔍 Transaction support
SHOP WITH CONFIDENCE
🛡️ Secure Checkout
Payment processing through Shopify and applicable payment providers.
🔎 Clear Order Review
Review prices, shipping, discounts, and totals before payment.
🎟️ Flexible Promotions
Apply eligible offers before completing your purchase.
💬 Customer Support
Need assistance? Contact our team anytime.
soleovo™ BUSINESS INFORMATION
Room B632, Huazhong University of Science and Technology Shenzhen Industry-University-Research Base Building, No. 9 Yuexing 3rd Road, Gaoxinqu Community, Yuehai Subdistrict, Nanshan District, Shenzhen City