A Clear Approach to Privacy ✨
At soleovo™, we value the trust you place in us when exploring outdoor products, placing orders, or contacting our support team.
When you visit our website, purchase products, or interact with our services, certain information may be collected to help us provide a smoother shopping experience.
This Privacy Policy explains what information may be handled, how it may be used, and the choices available to you.
INFORMATION WE MAY COLLECT
What information helps us serve you?
👤 Contact Information
Information provided during checkout or communication, including:
- Name
- Email address
- Phone number
- Billing details
- Shipping address
📦 Order Information
Details connected with your purchases, including:
- Order numbers
- Products purchased
- Shipping information
- Fulfillment details
- Return or refund records
💬 Customer Support Information
Information you provide when contacting us about:
- Product questions
- Orders
- Shipping updates
- Returns
- Refunds
💻 Website & Device Information
Technical information that may be collected when browsing our store, such as:
- Browser type
- Device information
- IP address
- Cookies
- Website activity data
💳 Payment Information
Payment details required to complete transactions may be processed through Shopify and applicable payment providers.
soleovo™ does not store complete credit or debit card numbers on its own systems.
HOW WE USE YOUR INFORMATION
Helping your outdoor shopping experience run smoothly.
Processing and managing orders
Preparing and delivering purchases
Providing shipping updates and tracking information
Responding to customer inquiries
Handling eligible returns and refunds
Preventing fraud and unauthorized activity
Simply put, your information helps us provide reliable service from checkout to delivery.
COOKIES & WEBSITE TECHNOLOGIES
Small tools that improve your experience.
Website functionality
Shopping preferences
Security protection
Analytics
Website improvements
You may manage cookie preferences through your browser settings.
Please note that limiting certain cookies may affect some website features.
WHEN INFORMATION MAY BE SHARED
Trusted services help us operate our store.
E-commerce operations
Payment processing
Shipping and logistics
Fulfillment services
Customer communication
Website analytics
Security and fraud prevention
Information may also be disclosed when required by applicable laws, legal processes, or official requests.
We do not sell personal information for unrelated third-party use.
SHOPIFY & PAYMENT SERVICES
How checkout information is handled.
soleovo™ uses Shopify-powered e-commerce services to provide online shopping functionality.
During checkout, certain information needed for payment processing, order management, and store operations may be handled by Shopify and applicable service providers according to their own privacy practices.
INFORMATION RETENTION
How long may information be stored?
Personal information may be retained only as reasonably necessary for purposes such as:
Retention periods may vary depending on:
- Type of information
- Purpose of use
- Applicable legal requirements
YOUR PRIVACY OPTIONS
You may have rights regarding your information.
Access
Correction
Deletion
Other legally available privacy choices
📧 Privacy Support
service@soleovo.com
To protect your information, we may request verification before completing certain requests.
EMAIL COMMUNICATIONS
Stay updated—or unsubscribe anytime.
If you choose to receive promotional messages from soleovo™, you may unsubscribe through the option included in those communications.
Please note that essential service messages may still be sent, including:
📦 Order updates
💳 Payment confirmations
🚚 Shipping notifications
↩️ Return information
💬 Customer support responses
INFORMATION SECURITY
Protecting your information matters.
Administrative measures
Technical measures
Organizational measures
We use reasonable administrative, technical, and organizational measures designed to help protect personal information.
However, no online platform, digital transmission, or storage system can guarantee complete security.
Customers should also take reasonable care when sharing information online.
CHILDREN'S PRIVACY
soleovo™ is designed for general consumers and is not intended to knowingly collect children's personal information in violation of applicable laws.
If you believe information requiring review has been submitted improperly, please contact us.
INTERNATIONAL INFORMATION PROCESSING
Online shopping may involve different locations.
E-commerce platforms
Payment providers
Service partners
Different countries or regions
Because we work with e-commerce platforms, payment providers, and service partners, information may sometimes be processed or stored in different countries or regions.
Such processing will follow applicable requirements and safeguards.
THIRD-PARTY SERVICES
Our website may include links, integrations, or services provided by third parties.
These providers may maintain their own:
When you interact directly with third-party services, their own policies may apply.
POLICY UPDATES
Privacy practices may evolve.
Store operations
Technology
Business practices
Privacy requirements
Updated versions will be published on this page when applicable.
PRIVACY QUESTIONS?
Need assistance regarding your information?
Our support team can help with privacy-related questions and requests.
soleovo™ Privacy Contact
📧 service@soleovo.com
We aim to respond to customer inquiries within a reasonable timeframe. Requests requiring additional verification may require additional processing time.
soleovo™ BUSINESS INFORMATION
Room B632, Huazhong University of Science and Technology Shenzhen Industry-University-Research Base Building, No. 9 Yuexing 3rd Road, Gaoxinqu Community, Yuehai Subdistrict, Nanshan District, Shenzhen City