📜 soleovo™ Shopping Terms
Welcome to soleovo™. 🌲
These Shopping Terms explain the conditions that apply when you browse our store, place an order, complete payment, receive your products, or request customer support.
Last Updated: September 30, 2026
About soleovo™ & These Terms
🏢 soleovo™
Shenzhen Chuangshu Technology Co., Ltd.
📄 Shopping Terms
When you place an order through the soleovo™ website, you agree to these Shopping Terms together with our related store policies.
Related Store Policies
📦 Shipping & Delivery Policy
↩️ Return & Refund Policy
🔐 Privacy Policy
💳 Payment & Security Policy
These documents are designed to explain how orders, payments, deliveries, and after-sales services are handled.
Product Information & Availability
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability information are accurate.
However, minor differences may occur due to factors such as:
Screen settings
Photography conditions
Material characteristics
Manufacturing variations
Small variations do not necessarily mean that a product is defective or incorrect.
Order Confirmation & Processing
After submitting an order, you may receive an order confirmation indicating that your request has been received.
Please note that confirmation does not always mean the order has completed all verification steps.
Payment authorization
Inventory availability
Fraud prevention checks
Fulfillment arrangements
In certain situations, an order may need to be cancelled due to:
- Payment issues
- Product availability problems
- Pricing or listing errors
- Security concerns
- Other circumstances affecting fulfillment
If payment has already been collected for a cancelled order, the applicable amount will be refunded.
Prices, Payments & Order Totals
Before completing checkout, please review your order summary carefully.
Your checkout page may display:
Product prices
Shipping fees
Discounts
Applicable taxes
Available payment methods
Final order total
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Additional fees charged by banks, card providers, or financial institutions are handled according to their own policies.
Order Preparation & Delivery
2–4 Business Days
After payment confirmation and necessary checks, soleovo™ orders are generally prepared within:
Payment confirmation
Order preparation
2–4 Business Days
Peak periods
Up to 5 Business Days
Dispatch & Delivery
10–15 Business Days After Dispatch
For supported U.S. destinations, estimated delivery is generally:
Please remember:
Order processing time and shipping transit time are separate stages.
Delivery times may vary due to carriers, weather, destination conditions, and other logistics factors.
Returns & Refunds
30 Calendar Days After Confirmed Delivery
Eligible products may generally be returned within:
Confirmed Delivery
Request Return
Review Requirements
Approved Return
Refund Processing
Before sending any item back, please contact our customer support team first.
Approved returns must follow the applicable return requirements.
After an approved return is received, inspected, and accepted, eligible refunds are generally issued to the original payment method within:
5–10 Business Days
Banks or payment providers may require additional time to display the refunded amount.
Damaged, Incorrect, or Defective Products
If your order arrives with a product that is:
Damaged · Defective · Incorrect · Missing Components · Different From Description
Order number
Description of issue
Product or package photos
Video evidence
After review, we may provide an appropriate solution, including:
Replacement
Reshipment
Refund
Approved return assistance
If the issue is confirmed to result from an error attributable to us, we will provide an appropriate solution without additional costs caused by that confirmed issue.
Order Changes & Cancellations
Need to update or cancel an order?
Please contact us as soon as possible.
We will make reasonable efforts to assist before fulfillment begins.
Processing
Packing
Shipment preparation
Dispatch
However, once an order has entered these stages, changes or cancellations may no longer be possible.
Orders successfully cancelled before fulfillment will not receive a cancellation fee.
Promotions & Discount Offers
soleovo™ may provide promotional codes, special offers, or limited-time discounts.
Promotions may include conditions such as:
Valid dates
Minimum purchase requirements
Product exclusions
Usage limitations
Offer-specific rules
The terms shown with each promotion determine how the offer applies.
Using Products Properly
For outdoor equipment and accessories, please review product details carefully before use.
If you have questions about product specifications, our support team is available to assist.
Consumer Rights & Responsibilities
To the extent permitted by applicable law, Shenzhen Chuangshu Technology Co., Ltd. is not responsible for indirect or consequential losses arising from product use, website access, or transactions.
Nothing in these Terms is intended to remove or limit consumer rights, warranties, or protections that cannot legally be excluded.
Updates to These Terms
Store operations
Services
Order processes
Security practices
Applicable requirements
Updated versions will be published on this page when changes are made.
💬 Need Help With Your Order?
Our customer support team can assist with:
Product questions
Orders
Payments
Shipping
Tracking
Returns
Refunds
✉️ Customer Support
Email:
service@soleovo.com
Phone:
+86 132 4905 4848
When contacting us about an existing order, please include your order number whenever possible.
soleovo™ Business Information
Room B632, Huazhong University of Science and Technology Shenzhen Industry-University-Research Base Building, No. 9 Yuexing 3rd Road, Gaoxinqu Community, Yuehai Subdistrict, Nanshan District, Shenzhen City