Welcome to soleovo™ 🌲
These Website Use Guidelines explain the basic rules for browsing our store, exploring outdoor products, placing orders, contacting customer support, and using our online services.
By accessing or using the soleovo™ website, you agree to use our services responsibly and follow applicable laws and these guidelines.
About soleovo™
Who operates our store?
🏢 Operating Company
Shenzhen Chuangshu Technology Co., Ltd.
👤 Owner
Tang Dawei
Registered Business Address
Room B632, Huazhong University of Science and Technology Shenzhen Industry-University-Research Base Building, No. 9 Yuexing 3rd Road, Gaoxinqu Community, Yuehai Subdistrict, Nanshan District, Shenzhen City
91440300MAEGJTNT3R
The company is responsible for operating the soleovo™ online store and providing related customer services.
What Can You Do on soleovo™?
Our website is designed to help customers discover, purchase, and manage outdoor essentials more easily.
You may use our website to:
Explore products and specifications
Purchase outdoor equipment and accessories
Review order information
Contact customer support
Learn about store policies and services
Use website features related to shopping
Please use the website only for lawful and appropriate purposes.
Responsible Website Use
To keep our store safe and reliable, users should not:
Break applicable laws or regulations
Attempt unauthorized access to systems or accounts
Upload harmful software or malicious code
Interfere with website operation or security
Collect information through unauthorized methods
Misuse website content or intellectual property
⚠️ Use our services for improper purposes
We may take reasonable actions to protect our website, customers, and services when security concerns occur.
Brand Content & Intellectual Property
The soleovo™ website includes various protected materials, including:
These materials may belong to soleovo™ or may be used with appropriate authorization.
Unless permitted by applicable law, website content should not be copied, modified, distributed, reproduced, or commercially used without permission.
Orders & Customer Information
Providing accurate information helps your order arrive smoothly.
When placing an order, please check:
Email address
Contact details
Shipping address
Billing information
Order details
If you notice an error after placing an order, please contact our support team as soon as possible.
We will make reasonable efforts to assist before order processing begins.
Third-Party Services
soleovo™ works with various service providers to support our online store.
These may include:
E-commerce platforms
Payment providers
Shipping carriers
Fulfillment partners
Analytics services
Customer communication tools
Security and fraud-prevention services
Third-party services may operate under their own:
- Privacy policies
- Terms of service
- Security procedures
- Legal requirements
Website Availability
We work to keep our website available and functioning properly.
However, temporary interruptions may occur due to:
Maintenance
Technical updates
Platform improvements
Third-party service issues
Events beyond reasonable control
We may update, modify, or temporarily suspend certain website functions when necessary.
Additional Store Policies
Purchasing from soleovo™ may also be subject to additional policies, including:
Shopping Terms
Shipping & Delivery Policy
Return & Refund Policy
Privacy Policy
Payment & Security Information
These policies work together to explain your shopping experience and customer rights.
Updates to These Guidelines
As our services, technology, and business operations develop, these Website Use Guidelines may be updated from time to time.
Changes may involve:
Website features
Store services
Security practices
Business procedures
Applicable requirements
The latest version will be available on this page when updates are made.
Need Assistance?
Have a question about using our website or your order?
Our support team can help with:
Product information
Orders
Payments
Shipping
Tracking
Returns
Refunds
Other store-related questions
✉️ Customer Support
Email:
service@soleovo.com
When contacting us about an existing order, please include your order number whenever possible to help us locate your information faster.
soleovo™ Business Information
Room B632, Huazhong University of Science and Technology Shenzhen Industry-University-Research Base Building, No. 9 Yuexing 3rd Road, Gaoxinqu Community, Yuehai Subdistrict, Nanshan District, Shenzhen City